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Privacy Policy

 

Our Commitment

This Website is owned and operated by Rocket Medical plc. Our privacy policy relates only to information that we obtain from you. If you visit a Website operated by a third party through a link included on this Website, your information might be used differently by the operator of the linked Website.

 

The information you provide to us when using this Website will be processed for the following reasons:-

 

  • To process any information relating to a vendor questionnaire, product complaint or related problem.
  • To process any request for advice or information supplied by us;
  • To notify you of our bulletins, information packs and services;
  • To customise this Website according to your interests;
  • To comply with our statutory and regulatory obligations

 The type of information we may collect about you includes:-

  • Your name
  • The address of the hospital or company where you work
  • Your contact phone number and e-mail address;
  • Information required for us to investigate your application to become a vendor, customer enquiry or complaint.

 

We will never collect sensitive information about you without your explicit consent. Any information that we collect about you is stored electronically on our database. It may be printed and stored in our filing system.

 

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law or to comply with an instruction of a regulatory body of competent jurisdiction (such as the Department of Health). From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our regulatory auditors and/or to comply with other statutory requirements.

 

 If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, write to us at the above address or e-mail our webmaster.

 

To comply with the Data Protection Act 1998 we adhere to strict security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access.

 

We reserve the right to appoint an Internet service provider to host our Website on our behalf which may be situated outside the European Economic Area. By agreeing to our terms and conditions of use of our Website you consent to any transfer of your personal information outside the European Economic Area. This may be necessary for us to achieve the purposes set out above. It may be necessary for us to send data to Rocket Medical in the United States of America. All data received by Rocket Medical US from the EU will be handled in accordance with EU law. This privacy policy complies with the requirements of the U.S. Safe Harbor Principles.]

 

We would like to contact you in the future for marketing purposes by post and e-mail but we need your consent to do this. If you would like us to contact you (including by e-mail or telephone) concerning our services and career opportunities that may be of interest to you then please check the appropriate box on the web form. You may refuse any marketing communication from us in the future at any time by emailing us.

 

Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail to the following address: customerservices@rocketmedical.com.

 

As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data that we hold concerning you.

 

When visiting our Web pages, we would like to use tracking technologies which record information about you automatically. This can include using a "cookie" which would be stored on your browser. However, we will not do this unless you give to us your express permission. If we cannot use such technology it is possible that certain functionality of this site might be affected [and you might not be able to access certain Web pages. This information does not identify you personally.

 

We may automatically collect and store only the following information about your visit:-

  • the internet domain and IP address from where you access our Website;
  • the type of browser software and operating system used to access our Website;
  • the date and time you access our Website;
  • the pages you enter, visit and exit our Website from; 
  • if you linked to our Website from another Website, the address of that Website.

 

We use this information to help us identify click stream patterns, to improve our Website and to learn about the number of visitors to our Website and the types of technology our visitors use. We only use this information to ensure that our Web pages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience.

 

We do NOT track or record information about individuals and their visits.

 

If you have a complaint regarding any breach of this privacy policy, contact us at:

Customer Services
Rocket Medical plc
Sedling Road, Washington,
Tyne & Wear. NE38 9BZ.

 

When we receive your complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of our review.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

List of cookies we collect

 The table below lists the cookies we collect and what information they store. 

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.